Below are some of the most frequently asked questions. If you cannot find what you are looking for here, please call to speak to one of our customer service representatives at 1800 773 546. You can also send an email to online@westernunion.com.
Depending on the nature of your transaction, different types of information may be required.
If you are a sole proprietor, you will need all of the following:
If you are a business, you will need all of the following:
*Examples of acceptable identification include passport, birth certificate, and driver's license.
Upon completing the online registration, you will receive an email with information about the status of your account. You may be required to provide additional information to complete your account registration.
Once all requirements have been satisfied, you will receive an email confirming the activation your account.
There is no fee to start and hold an account. Fees vary by your actual transaction. Depending on the nature of your transaction, some charges may be imposed by a third party institution such as banks and payment processors. Please see the funding and payment types section for more information.
Speed varies by the options you choose. Please see the funding and payment types section for more information.
No they don't. You can send a payment directly into their bank account or as a draft (which is like a money order) through the mail. Drafts are available only in select countries.
Yes, your bank statement is used for authentication, and we will still need to add your bank account manually once your account has been activated.
Customer Service representatives are available 24 hours a day, six days a week. Please call 1800 773 546 or email online@westernunion.com
Yes, your bank statement is used for authentication, and will still need to add your bank account manually once your account has been activated.
Online account service does not currently include the following:
